How to Book a Rivian Service Appointment

Where to book your Rivian service appointment

You can book a Rivian service appointment through the Rivian app, on the Rivian website, or by calling your nearest Rivian Service Center directly. The app is the fastest route if you already have a Rivian account — you'll see available time slots for your location and can confirm in seconds. If you prefer to speak to someone, calling the Service Center lets you ask questions about what your vehicle needs before you book.

Rivian Service Centers are located in major US cities and are expanding. If you don't see a location near you, check the Rivian website's Service Center locator, which shows the closest available appointment slots and wait times. Some locations fill up weeks in advance, especially for routine maintenance like tire rotations or brake inspections.

Key Takeaways

• Book through the Rivian app, the Rivian website, or by calling your Service Center directly — the app shows real-time availability.
• Have your vehicle identification number (VIN) and the specific service you need ready before you book.
• Routine maintenance like tire rotations and filter changes can often be scheduled within one to two weeks; warranty work may take longer.
• If your appointment is far away, ask the Service Center about loaner vehicles or shuttle service when you book.
• Cancel or reschedule at least 24 hours ahead through the app or by calling — canceling the day of may result in a no-show fee.

What information you need before booking

Have your vehicle identification number (VIN) ready — it's on your registration, insurance card, or the driver's side dashboard. You'll also need to know what service your vehicle needs. If you're not sure, check your Rivian app's service reminders or your owner's manual for the recommended maintenance schedule based on your mileage.

If your vehicle is under warranty and you're bringing it in for a covered repair, have the issue description clear in your mind. For example, "the infotainment screen is unresponsive" is more useful to the Service Center than "something isn't working." If a warning light appeared on your dashboard, note when it started and what you were doing when it happened.

Booking through the Rivian app

Open the Rivian app and tap the Service tab. Select the vehicle you want to service, then choose the type of service from the menu — routine maintenance, warranty repair, or other service. The app will show you available dates and times at nearby Service Centers, sorted by distance.

Tap the time slot you want. You'll see a summary of the appointment, the Service Center address, and estimated duration. Confirm your contact phone number and email, then tap to complete the booking. You'll receive a confirmation immediately in the app and via email. If you need to change anything after booking, you can reschedule or cancel through the same Service tab.

Booking on the Rivian website or by phone

Go to rivian.com and select "Schedule Service" from the menu. Enter your VIN and zip code to see available Service Centers and appointment times. The website booking process is similar to the app — select your service type, choose a time slot, and confirm your contact information.

If you prefer to call, find your nearest Service Center's phone number on the Rivian website locator. When you call, have your VIN and a description of the service you need ready. The Service Center staff can answer questions about wait times, whether you need a loaner vehicle, and what to expect during your visit. Some Service Centers offer shuttle service or loaner vehicles, but availability varies by location, so ask when you book.

How far in advance to book

Routine maintenance like tire rotations, filter changes, and fluid top-ups can usually be scheduled within one to two weeks. Warranty repairs and more complex work may take longer — three to six weeks is common during busy seasons. If your vehicle has a known issue that's not urgent, booking two to three weeks ahead gives you flexibility and a better chance of getting your preferred time slot.

If your vehicle has a safety issue — for example, a brake warning light or a steering problem — contact the Service Center immediately by phone rather than booking online. Describe the issue and ask if they have an urgent appointment available. Rivian typically prioritizes safety-related repairs.

What to expect on appointment day

Arrive 10 to 15 minutes early. Bring your vehicle keys, driver's license, and proof of insurance. When you check in, the Service Center will confirm the work you're having done and give you an estimate of how long it will take. For routine maintenance, this is usually 30 minutes to two hours. For warranty repairs, it can be longer depending on the issue.

Ask about the waiting area or loaner vehicle options when you arrive. Some Service Centers have comfortable waiting areas with WiFi; others may offer a loaner vehicle or shuttle service to nearby locations. If you're not sure how long you'll be, ask the Service Center for a time estimate and their phone number so you can check in later.

Canceling or rescheduling your appointment

Cancel or reschedule through the Rivian app by going to your Service tab and selecting the appointment. You can change the date and time, or cancel entirely. If you're canceling by phone, call the Service Center at least 24 hours ahead. Canceling the day of your appointment or not showing up may result in a no-show fee, which varies by Service Center.

If you need to reschedule, the app will show you available times at the same or different Service Centers. If no times work for you in the next few weeks, call the Service Center to discuss options — they may be able to add you to a waitlist or suggest an alternative location.

Frequently Asked Questions

Can I book a service appointment if my vehicle is still being delivered?

No. You can only book a service appointment once your vehicle is registered and in your possession. Once you've taken delivery and set up your Rivian app account, you can book immediately. If you want to schedule maintenance before your first service is due, contact a Service Center by phone to discuss timing.

What if there are no appointments available near me?

Check the Service Center locator on the Rivian website to see if a location further away has sooner availability. Some owners travel to a distant Service Center if the wait time is significantly shorter. You can also call your nearest Service Center and ask to be added to a waitlist — cancellations happen regularly and they may be able to fit you in sooner.

Do I have to pay for routine maintenance appointments?

Routine maintenance costs vary depending on what service you're having done. Tire rotations, filter changes, and fluid top-ups have set prices that the Service Center will quote when you book. Warranty repairs covered under your vehicle's warranty are free. Ask for a price estimate when you book if you're unsure about the cost.

Can I book multiple services in one appointment?

Yes. When you book through the app or website, you can select multiple service types — for example, a tire rotation and a brake inspection in the same visit. The Service Center will give you a combined time estimate. If you're unsure whether multiple services can be done together, call the Service Center to ask before you book.

What happens if I'm late to my appointment?

Call the Service Center as soon as you know you'll be late. They may be able to hold your appointment slot, or they may need to reschedule you depending on how busy they are. Arriving more than 15 to 30 minutes late may result in your appointment being canceled, so contact them immediately if you're running behind.