How to Book an Appointment at Ulta Beauty

Book online through the Ulta website or app, or call your local store

The fastest way to book is through ulta.com or the Ulta Beauty mobile app. Both let you search by service type, pick your preferred location and stylist, and confirm a time in a few minutes. If you prefer to speak to someone, call the store directly — the phone number appears on the store locator page.

Online booking is available for most services: haircuts, color, styling, makeup application, skincare consultations, and lash services. Some stores offer walk-in hours for certain services, but booking ahead guarantees your spot and reduces wait time.

Key Takeaways

• Book online at ulta.com or through the Ulta Beauty app by selecting your service, location, preferred date and time, and stylist if you have one.
• You will need to provide your name, phone number, and email address when you book, and Ulta will send a confirmation and reminder to that email.
• Most appointments require you to arrive 10 to 15 minutes early to complete a brief intake form or confirm your service details.
• You can cancel or reschedule up to 24 hours before your appointment through the same platform where you booked.
• If you do not have a Ulta account, you can create one during booking or book as a guest using your phone number.

What information you need to provide when booking

Have your phone number and email address ready. Ulta uses these to send your confirmation and a reminder text or email the day before your appointment. If you are a rewards member, you can log in with your account to earn points on your service.

If you are booking a color service or anything that requires a consultation, be ready to describe what you want — length, shade, style — or upload a photo through the app. For first-time clients at a particular location, the stylist may ask about your hair type, texture, or any previous treatments during your intake.

How to find available times and choose a stylist

After you select your service and location, the app or website shows you available dates and times for the next few weeks. Time slots fill up fastest on weekends and evenings, so booking a weekday appointment usually gives you more options.

You can request a specific stylist if you have worked with someone before, or let Ulta assign one based on availability. New clients can read stylist bios and see photos of their work on the website before booking. If you have no preference, the system will match you with the next available person.

What to do before you arrive

Arrive 10 to 15 minutes early so you can check in and complete any paperwork. Bring your phone or confirmation email — the store will scan or look up your appointment using your phone number or name.

If you are getting color, avoid washing your hair the day of your appointment; natural oils protect your scalp. For lash services, remove any eye makeup beforehand. Wear comfortable clothes you do not mind getting product on, especially for makeup or skincare services.

Canceling or rescheduling your appointment

You can cancel or reschedule through the same app or website where you booked, up to 24 hours before your appointment time. Select your appointment from your account, then choose "Cancel" or "Reschedule." You will see available times immediately and can confirm a new slot.

If you need to cancel within 24 hours, call the store directly. Some locations may charge a cancellation fee if you do not show up or cancel very close to your time, though policies vary by store.

Paying for your appointment

You can pay at the salon after your service is complete, or add a payment method during online booking to pay in advance. Ulta takes credit cards, debit cards, and digital wallets like Apple Pay and Google Pay. If you are a rewards member, you can also use your Ulta points to cover part or all of your bill.

Ask about current promotions when you book or arrive — Ulta frequently offers discounts on first-time services or specific treatments. The stylist can also recommend products used during your appointment, which you can purchase in-store or online.

What to do if you cannot find an available time

If your preferred location and time are fully booked, try searching nearby stores — availability often differs by location. You can also book further out; appointments typically open up 4 to 6 weeks in advance, so checking back in a few days may show new slots.

Call the store directly and ask if they have a waitlist or cancellation list. Staff can sometimes hold a spot for you if someone cancels, or let you know when new appointments are released. Some stylists also take private clients outside the Ulta booking system, so asking in person or by phone is worth trying if online slots are consistently full.

Frequently Asked Questions

Do I need a Ulta account to book an appointment?

No. You can book as a guest using just your phone number and email. Creating an account is optional but useful if you want to track your appointment history, earn rewards points, or save favorite stylists.

Can I book an appointment for someone else?

Yes, but you will need their phone number and email address to complete the booking. They will receive the confirmation and reminder messages. Some stores prefer the person receiving the service to call and book themselves so they can discuss their preferences directly with the stylist.

What if I arrive late to my appointment?

Call the store as soon as you know you will be late. The stylist may be able to shorten your service or reschedule you if the delay is significant. Arriving more than 15 minutes late may result in cancellation, depending on the store's policy and how booked they are.

Can I add services to my appointment after I book?

Yes. Call the store or modify your appointment through the app if there is time available. Adding services may change your appointment length and cost, so confirm with the stylist before your visit or when you arrive.

What if I want to book with the same stylist every time?

Request that stylist by name when you book. If they are not available on your preferred date, ask the store when they typically work and book around their schedule. Building a relationship with one stylist makes it easier to maintain continuity with your hair or beauty routine.