How to Schedule Your PSI TLC Exam Appointment in New York City

Book your PSI TLC exam through the official PSI website or by phone — you cannot schedule through TLC directly

PSI is the testing company that administers the written exam for your TLC license. You schedule the exam appointment with PSI, not with the Taxi and Limousine Commission itself. PSI handles all the logistics: choosing your test date, location, and time. The TLC will see your exam results after you pass.

You can schedule online at the PSI website (psi-exams.com) or call PSI's customer service line. Online scheduling is faster — you can see available dates and times immediately and confirm your appointment in minutes. By phone, you will need to provide your personal information and preferred test dates, and PSI will tell you what slots are open.

Before you contact PSI, make sure you have already registered with the TLC and received your registration number. PSI will ask for this number when you book. If you have not registered yet, complete that step first through the TLC website.

Key Takeaways

• PSI is the testing vendor — schedule directly with PSI online or by phone, not through the TLC.
• You must have your TLC registration number before booking your PSI exam appointment.
• Test dates vary by location and season; online scheduling shows you all available slots immediately.
• Bring a valid government-issued photo ID to the testing center on your exam day.
• PSI charges a fee for the exam; the amount depends on which license type you are testing for (yellow taxi, green taxi, or for-hire vehicle).

What you need before you book

Have your TLC registration number ready. This is a unique identifier the TLC assigns when you complete your registration. You cannot book a PSI exam without it. If you do not have your registration number, log into your TLC account or call the TLC at 311 (or 212-639-9675 from outside New York City) to retrieve it.

You will also need a valid government-issued photo ID for the exam day itself — a driver's license, passport, or state ID card. PSI will check this ID when you arrive at the testing center, so bring the same ID you used when you registered with the TLC if possible.

Know which license type you are testing for: yellow taxi medallion, green taxi (outer boroughs), or for-hire vehicle (Uber, Lyft, Via). Each has a different exam and a different fee. The TLC registration process will have told you which one applies to you.

How to schedule online through PSI

Go to psi-exams.com and look for the TLC exam option. You will create an account or log in if you already have one. Enter your TLC registration number and select your license type.

PSI will show you all available test dates and locations. Dates fill up, especially in busy seasons, so you may see only a few slots open. Choose the date and time that works for you. PSI testing centers in New York City are located in Manhattan, Queens, and Brooklyn — you can select which location is most convenient.

Review the exam fee for your license type and complete payment. PSI accepts credit and debit cards. You will receive a confirmation email with your appointment details, test center address, and arrival time. Arrive at least 15 minutes early on exam day.

Scheduling by phone with PSI

Call PSI customer service at the number listed on their website. Have your TLC registration number and preferred test dates ready. Tell the representative which license type you are testing for and which testing center location you prefer.

The representative will check availability and offer you open slots. Once you choose a date and time, they will take payment information and confirm your appointment. Ask them to email you a confirmation with your test center address and arrival instructions.

Phone scheduling takes longer than online booking — expect to spend 10 to 15 minutes on the call. If you are scheduling during peak hours (mornings and early afternoons on weekdays), you may wait on hold.

What to expect at the testing center

Arrive 15 minutes before your scheduled appointment time. Bring your government-issued photo ID and your confirmation email or appointment number. PSI will check you in, verify your identity, and review the exam rules with you.

The exam is computer-based and takes about 2 to 3 hours depending on the license type. You will answer multiple-choice questions about TLC rules, traffic laws, passenger safety, and vehicle regulations. You cannot bring notes, phones, or study materials into the testing room.

After you finish, PSI will tell you whether you passed or failed immediately. If you pass, PSI sends your results to the TLC within one business day. If you fail, you can reschedule another exam through PSI — there is no waiting period, but you will pay the exam fee again.

If you need to reschedule or cancel

Log into your PSI account online or call PSI customer service to change your appointment. Most testing centers allow you to reschedule up to 24 hours before your exam time. If you cancel within 24 hours, you may lose your exam fee depending on PSI's current policy — check their cancellation terms when you book.

If you reschedule more than 24 hours in advance, you typically keep your fee and only pay any difference if you choose a higher-priced time slot. If you need to cancel entirely and do not plan to reschedule, contact PSI to ask about refund options.

After you pass the PSI exam

PSI sends your passing score to the TLC automatically. The TLC will then review your application to make sure all other requirements are met — background check, medical clearance, and any other documents specific to your license type.

Once the TLC approves your full application, they will issue your license. This can take several weeks after your exam passes. You do not need to do anything else with PSI after you pass — your next step is waiting for the TLC to process your license.

If you fail the exam, you can take it again as soon as you reschedule with PSI. There is no mandatory waiting period between attempts, but you will need to pay the exam fee each time you test.

Frequently Asked Questions

Can I take the PSI exam if I have not finished my TLC training yet?

No. You must complete your TLC-approved training course and register with the TLC before you can schedule the PSI exam. Training requirements vary by license type — some require classroom hours, others require online modules. Finish training first, then register with the TLC, then book your PSI exam.

What happens if I fail the PSI exam?

You can reschedule and take the exam again immediately — there is no waiting period. You will pay the exam fee again for each attempt. PSI does not limit how many times you can retake the exam, but the TLC may have rules about how many attempts you can make within a certain timeframe. Check with the TLC if you fail multiple times.

Do I need to bring anything besides my ID to the testing center?

Bring your photo ID and your PSI confirmation email or appointment number. You do not need to bring study materials, notes, or anything else. PSI provides everything you need at the testing center, including scratch paper for notes during the exam.

How long does it take to get my results after the PSI exam?

PSI tells you whether you passed or failed immediately after you finish the exam. PSI sends your official score to the TLC within one business day. The TLC then reviews your full application, which can take several weeks depending on how busy they are.

Can I reschedule my PSI exam appointment online?

Yes. Log into your PSI account, find your appointment, and select the option to reschedule. You can change your date and time as long as you do so at least 24 hours before your exam. If you reschedule more than 24 hours in advance, you usually keep your exam fee.