How to Manage Your IdentoGO Appointment Online

You can reschedule, cancel, or check the status of your IdentoGO appointment through the IdentoGO website without calling or visiting in person

IdentoGO appointments are managed through Idemia's online portal. Once you have booked an appointment, you can log back in to view details, change your date or time, or cancel if your plans change. The portal is the fastest way to make changes — you do not need to contact customer service unless something goes wrong with the system itself.

The steps are straightforward, but the portal works differently depending on whether you booked through a state agency or directly with IdentoGO. Knowing which path you took matters because the login process is not the same for both.

Key Takeaways

• Log into the IdentoGO portal at identigoservices.com using the email address and password you created when you booked your appointment.
• You can reschedule to a different date or time, cancel your appointment, or view your confirmation details and location address through the portal.
• If you booked through a state agency website (like your state's DMV or licensing board), you may need to log in through that agency's portal instead of the IdentoGO site directly.
• Changes made in the portal take effect immediately, and you will receive a confirmation email with your new appointment details.
• If the portal will not let you log in or reschedule, contact IdentoGO customer service — they can make changes manually, though it may take longer.

How to log into your IdentoGO account

Go to identigoservices.com and select "Sign In" in the upper right corner. Enter the email address you used when you booked your appointment and the password you created. If you do not remember your password, click "Forgot Password" and follow the email link to reset it.

If you booked your appointment through a state agency — such as your state's Department of Motor Vehicles, licensing board, or background check portal — you may not have a separate IdentoGO account. Instead, log into that agency's website and look for a link to "manage your appointment" or "IdentoGO portal." This will take you to the appointment management system without requiring a separate login.

Once you are logged in, your appointment will appear on the dashboard. You will see the date, time, location address, and a confirmation number. This is also where you reschedule or cancel.

Rescheduling your appointment to a different date or time

From your account dashboard, find your appointment and select "Reschedule" or "Change Appointment." The system will show you available time slots at your location for the next several weeks. Choose a new date and time that works for you and confirm the change.

You will receive a confirmation email immediately with your new appointment details. The old appointment is cancelled automatically — you do not need to do anything else. If no available slots appear on the screen, it means your location is fully booked for the dates shown. You can try again in a few days, as slots open up regularly, or you can look for availability at a different IdentoGO location if your state allows it.

Cancelling your appointment

From your account dashboard, select "Cancel Appointment" next to your booking. The system will ask you to confirm the cancellation. Once you confirm, your appointment is cancelled and you will receive a cancellation confirmation email.

If you need fingerprinting later, you will have to book a new appointment through the same portal or website where you booked the first one. There is no penalty for cancelling, but you may lose your place in the queue if the location is busy.

What to do if you cannot log in or reschedule online

If you forget your password, use the "Forgot Password" link on the login page. You will receive an email with a reset link — check your spam folder if you do not see it in your inbox within a few minutes.

If the portal will not let you reschedule or cancel, or if you get an error message, contact IdentoGO customer service. You can reach them by phone or through the contact form on identigoservices.com. Have your confirmation number ready. Customer service can make changes manually, though it may take one to two business days instead of happening instantly.

Checking your appointment location and what to bring

Your appointment details page shows the full address of the IdentoGO location where you are scheduled. It also lists the hours the location is open. Before you go, make sure you have a valid government-issued photo ID — a driver's license, passport, or state ID card. Some appointments may require additional documents depending on what the fingerprinting is for; check your confirmation email or the agency that requested the fingerprinting for a full list.

Arrive 10 to 15 minutes early. The appointment itself usually takes 10 to 15 minutes. You will be fingerprinted digitally, and the results are sent directly to the agency that requested them.

If you need to reschedule after your appointment date has passed

If your appointment date has already passed and you missed it, you cannot reschedule through the portal — the appointment is closed. You will need to book a new appointment. Go back to the website or agency where you originally booked and start a new booking. You may be able to use the same email address and account, or you may need to create a new booking depending on the system.

If you missed your appointment and the fingerprinting was required for a license, permit, or background check, contact the agency that requested it. They will tell you whether you need to reschedule immediately or whether there is a grace period before the request expires.

Frequently Asked Questions

Can I reschedule my appointment the day before or the day of?

Yes, you can reschedule through the portal at any time before your appointment, even the day of. However, finding an available slot on short notice depends on how busy your location is. If no slots are available, you may need to book at a different location or try again in a few days when more slots open up.

Will I lose my place in line if I reschedule?

No. Rescheduling does not affect your position. You are simply moving to a different time slot at the same or a different location.

What if I booked through my state's DMV website but cannot find the reschedule option?

Log out and go back to your state's DMV or licensing website. Look for a section called "Manage Appointments," "IdentoGO," or "Fingerprinting." This should take you to the correct portal. If you still cannot find it, call your state's DMV or the agency that requested the fingerprinting.

Do I need to bring my confirmation email to my appointment?

You do not need to print it, but having your confirmation number handy is helpful. The IdentoGO staff can look up your appointment by your name and appointment time if you do not have the number.

What happens if I cancel and then need to reschedule again?

You will need to book a new appointment through the same portal where you originally booked. The system treats it as a fresh booking, so you will go through the same steps as your first appointment.