How to Reschedule Your IdentoGO Fingerprinting Appointment

You can reschedule your IdentoGO appointment online, by phone, or through the kiosk where you booked it

IdentoGO lets you change your appointment date and time without losing your spot in the system. The method you use depends on how you originally booked — most people can reschedule through the same channel, though calling is the fastest way if you need to move your appointment quickly.

You do not need to cancel and rebook from scratch. Rescheduling keeps your original confirmation number active and preserves your place. If you miss your appointment without rescheduling, you may lose your fee and have to start over, so moving it ahead of time matters.

Key Takeaways

• Online rescheduling through the IdentoGO website or app is available 24 hours and takes about five minutes if you have your confirmation number.
• Calling the IdentoGO customer service line is faster if you need same-day or next-day changes, though wait times vary by time of day.
• You can also reschedule at the kiosk during your appointment window, though this only works if you arrive before your time slot ends.
• Rescheduling is free and does not affect your fee or confirmation status — you keep the same appointment record.
• If your location has closed or you need to change service centers, you may need to cancel and rebook at a different site.

Rescheduling online through the IdentoGO website

Go to the IdentoGO appointment portal on the official website for the agency that required your fingerprints — this is usually your state's law enforcement or licensing board. Look for a link that says "Manage My Appointment" or "Reschedule Appointment." You will need your confirmation number, which appears in your original booking email or text message.

Enter your confirmation number and the phone number or email address you used when you booked. The system will pull up your current appointment and show you available time slots at the same location. Select your new date and time, then confirm the change. You will receive a new confirmation email with your updated appointment details — save this in case you need to reference it later.

If the website will not let you reschedule (sometimes this happens if your appointment is within 24 hours), call customer service instead. The online system usually locks appointments too close to the scheduled time to prevent no-shows.

Rescheduling by phone with IdentoGO customer service

Call the IdentoGO customer service number listed on your confirmation email or on the website of the agency that sent you. Have your confirmation number ready. A representative will ask you to verify your identity using your phone number or email, then show you available slots at your location.

Phone lines are typically shortest in early morning (before 9 a.m.) and mid-afternoon. If you call during lunch or late afternoon, expect a wait. Some states route IdentoGO calls through their own licensing or law enforcement office, so the hold time depends on that agency's volume.

Once you choose a new time, the representative will confirm it immediately and send you an updated confirmation. Ask them to note in your file if you have a reason for the change — this does not affect your appointment, but it can help if there are later questions about your record.

Rescheduling at the IdentoGO service center kiosk

If you are already at the service center on the day of your appointment, you can use the kiosk to reschedule before your time slot ends. Select "Reschedule Appointment" on the main menu, enter your confirmation number, and choose a new date and time from the available options.

This only works if you arrive during your appointment window — once your slot time has passed, the kiosk will not let you reschedule and you will need to call or use the website instead. If the location is very busy, available slots may fill up quickly, so do this as soon as you arrive if you know you cannot be fingerprinted that day.

What to do if you cannot reschedule online or by phone

If the system will not let you reschedule and you cannot reach customer service, you may need to cancel your appointment and book a new one. This usually happens when your appointment is within a few hours or when the location has closed.

To cancel, call customer service and ask them to cancel your current appointment. They will confirm the cancellation and you can then book a new slot. You should not lose your fee in this case — ask the representative to note that you are rescheduling, not no-showing. If you are charged again, contact the agency that required your fingerprints and ask them to review your account.

If your original location is no longer operating, you will need to book at a different IdentoGO service center. Call customer service to find the nearest open location and ask whether your confirmation number transfers to the new site or whether you need a new booking.

Rescheduling if you need to change locations

IdentoGO appointments are tied to a specific service center. If you need to move your appointment to a different location, you cannot simply reschedule — you have to cancel at the original site and book at the new one.

Call customer service and tell them you need to change locations. They will cancel your original appointment (without charging you again) and help you book at a different center. Bring your confirmation number from the original booking so they can pull up your record quickly. The new location must be in the same state or region, depending on which agency is handling your fingerprints.

What happens if you miss your rescheduled appointment

If you do not show up for your rescheduled appointment, you will lose your fee and your appointment slot will be marked as a no-show. You will have to book and pay again to get fingerprinted. Some agencies allow one no-show before they require you to call to rebook; others require you to rebook immediately.

If you know you cannot make the rescheduled time, reschedule again rather than missing it. It is free to move your appointment as many times as you need before the date arrives. If an emergency comes up on the day of your appointment, call customer service as soon as possible — some locations will let you reschedule same-day if you reach them before your slot ends.

Frequently Asked Questions

Can I reschedule my IdentoGO appointment the day before or day of?

Yes, but it depends on availability and how close you are to your appointment time. The online system usually locks rescheduling within 24 hours of your slot, so calling customer service is faster. If you call early in the day, they can often move you to a later slot the same day or the next morning if spots are open.

Do I have to pay again if I reschedule?

No. Rescheduling is free and your original fee stays with your appointment record. You only pay again if you miss your appointment without rescheduling and have to book a completely new slot.

What if I reschedule but then need to cancel entirely?

Call customer service and ask to cancel your appointment. Whether you get a refund depends on the agency's policy — some refund cancellations made more than a week in advance, while others do not refund at all. Ask the representative about the refund policy before you confirm the cancellation.

Can I reschedule if my appointment is tomorrow?

The online system usually will not let you reschedule within 24 hours. Call customer service instead — they have more flexibility and can often move you to a different time slot the next day or later in the week if the location has openings.

What if I reschedule and then forget my new appointment time?

Check your confirmation email or text message — your new date and time are listed there. You can also call customer service with your confirmation number and they will tell you your appointment details. Some IdentoGO locations send reminder texts or emails a day or two before your appointment.