How to Schedule Your IdentoGO Fingerprinting Appointment

Book your IdentoGO appointment online or by phone, depending on which location serves your area

IdentoGO appointments are scheduled through the official IdentoGO website or by calling their customer service line. Most people book online at identogo.com, where you choose your location, date, and time slot. Some locations also accept phone bookings — check the site for your nearest center's phone number, as it varies by region.

The booking process takes about five minutes. You will need to know what type of fingerprinting you need (criminal background check, employment screening, licensing, or another purpose), your state, and your zip code. IdentoGO will show you available appointments at nearby locations, usually with openings within a few days to two weeks depending on demand.

Once you select a time slot, you will receive a confirmation email with your appointment number, location address, and what to bring. Save this confirmation — you will need the appointment number when you arrive.

Key Takeaways

• Book online at identogo.com or call the location directly; phone numbers are listed on the website by region.
• Have your state, zip code, and the reason for your fingerprinting ready before you start booking.
• Appointments are usually available within days to two weeks, with evening and weekend slots at many locations.
• Save your confirmation email and bring your appointment number and valid ID to your appointment.
• If you need to reschedule, log back into your account on the IdentoGO website or call the location at least 24 hours ahead.

What information you need before booking

Gather these details before you open the booking page: your state, your zip code, and the specific reason for your fingerprinting. IdentoGO asks this because different agencies (law enforcement, employers, licensing boards) have different fingerprint card requirements, and the system needs to know which one applies to you.

If you are unsure of the reason code — for example, whether your job screening counts as "employment" or "other" — check the letter or email from whoever requested your fingerprints. It usually specifies the agency or purpose. If you still cannot find it, call the IdentoGO location before booking and they can tell you which category to select.

Finding locations and available times

IdentoGO operates hundreds of locations across the United States, mostly in Walgreens stores, UPS stores, and dedicated fingerprinting centers. When you enter your zip code on identogo.com, the site shows you all nearby options with their hours and current availability.

Availability changes daily. If your preferred location is full, check again the next day — cancellations open up regularly. You can also look at locations slightly farther away; sometimes a 10-minute drive gets you an appointment days sooner. Many locations offer early morning, evening, and Saturday appointments, so if weekday afternoons do not work, filter by time.

What happens during your appointment

Arrive 10 to 15 minutes early with your confirmation email or appointment number and a valid government-issued ID (driver's license, passport, or state ID). The appointment itself takes about 10 to 15 minutes. A technician will take your fingerprints digitally using a scanner, verify your identity, and answer any questions about the process.

You do not need to bring anything else. The technician handles the fingerprint card and submission to the requesting agency. After your appointment, you will receive a receipt. Keep it in case you need proof that you completed the fingerprinting.

Rescheduling or canceling your appointment

If you need to change your appointment, log into your account on identogo.com using your confirmation email and appointment number. You can reschedule to a different date or location directly through the website. If you cannot access the site, call the location where you booked at least 24 hours before your appointment.

Canceling is simpler than rescheduling — just do not show up, or call to cancel formally. However, if you cancel and then need fingerprints later, you will have to book a new appointment from scratch. Rescheduling keeps your spot in the system.

If your appointment time does not work anymore

Life changes. If your original appointment no longer fits your schedule, the sooner you reschedule the better. Locations fill up quickly, especially in urban areas and near the end of the month. Rescheduling online is fastest — you see new availability immediately and confirm in seconds.

If you are rescheduling because the requesting agency gave you a deadline, check that deadline before you book. Some employers or licensing boards need fingerprints within 30 or 60 days of the request. Booking too far out could mean missing that window.

What to do if you cannot find an appointment near you

If identogo.com shows no openings within a reasonable distance or timeframe, check back daily — cancellations happen constantly. You can also call the location directly and ask if they have a waitlist or can tell you when the next batch of appointments opens.

Some states and counties run their own fingerprinting services separate from IdentoGO. If you are having trouble finding an IdentoGO slot, contact the agency that requested your fingerprints (your employer, the licensing board, law enforcement) and ask whether they accept fingerprints from other providers or have their own appointment system.

Frequently Asked Questions

Can I book an appointment for someone else?

No. The person being fingerprinted must book their own appointment and attend in person with their ID. IdentoGO requires the person to verify their identity at the appointment, so a proxy booking does not work. If someone else needs fingerprints, they will need to create their own account and book separately.

What if I miss my appointment?

If you do not show up, your appointment slot is lost and you will need to book a new one. There is usually no penalty, but you lose your place in the schedule. If you realize you are going to be late, call the location immediately — some will hold your slot for 15 to 30 minutes if you let them know.

Do I need to print my confirmation email?

No. Bring your appointment number (from the email) and your ID. The technician can look up your appointment in their system using the number. Printing is optional, but many people do it for their own records.

How long does it take to get my fingerprint results after the appointment?

IdentoGO submits your fingerprints electronically to the requesting agency, usually within 24 hours. How long the agency takes to process them and send results depends on the agency — it can range from a few days to several weeks. The requesting agency will contact you directly with results, not IdentoGO.

What if I booked the wrong reason code?

Contact the IdentoGO location where you booked before your appointment and explain the mistake. They can usually correct it in the system. If you realize it during your appointment, tell the technician — they can note the correction, though you may need to reschedule if the wrong code affects which fingerprint card is used.